Workplace Management combines Client Lifecycle and Service Management as well as Cloud, SaaS and virtualization technologies to one new comprehensive solution. The H&D Service Management Model (best-practice approach) secures the project control on the customer’s side and a sustainable quality of service. The required services can be selected at a central location via a web interface and provided on demand.

H&D Workplace Management is designed for organizations from 500 to 100,000 clients. It comprises the following components:

• Software Asset Management
• Service Desk Integration
• Onsite Support & Engineering
• Service Level Management
• Server & Roll-Out Management
• Client Provisioning
• Service Operation
• Continual Service Improvement

The deployment includes the methodical transfer of traditional structures into business-oriented standard and individual services. H&D uses its own deployment model for optimizing hardware (assets), software and services. At the same time, readiness for Cloud Technologies, Mobile Computing, Unified Communications, and Virtualization is established.

Customer benefits lie in the fact that individual requirements of special target groups can be met easily, in the permanent and global availability of information and processes (mobility), as well as in high transparency resulting from KPI-based reporting, while at the same time operating costs are reduced and proven security concepts are applied.