Our Solutions: Competent, Effective and Fast

Worldwide networking of numerous companies enables a continuous 24/7 monitoring of business processes. These centrally administrated IT systems require a round-the-clock support.

We accept the challenge -any time - and prioritize and release or escalate problems or incidents as is appropriate.

Our SAP® Application Management & Support Services:

• Generation and optimizing of support concepts
• Instructing of customer supporters
• Support of complex or diverse SAP modules (2nd and 3rd level support)
• Test conception and execution
• Preparation of manuals
• First level support, request processing
• User administration

Optimization of Service Processes according to ITIL®v3 Standards 

A customized service process is essential to SAP solutions. We plan or transit services for your SAP solution - benefit from our knowhow and long years of experience in analyzing, planning and implementing IT service management processes according to ITIL®v3.

SAP® Service Desk

The main focus of SAP support is on the service desk and 1st level support (hotline) for in-house users of diverse systems and clients.

The SAP service desk acts as first reference for the users and can therefore be seen as figurehead of the SAP support. The service desk is primarily concerned with 1^st- and 2^nd-level tasks:

• Telephone support for in-house users
• ITIL oriented monitoring
• Service reporting
• User administration
• Granting and administration of access
• SAP Workflow Administration
• Monitoring of jobs, interfaces and systems

SAP Support

• H&D support services for SAP for Automotive
• Control of job processes
• Monitoring of background processing
• Performance monitoring
• User management
• Consulting services for specialist divisions
• Support of pre-testing phases of new functionalities
• Close collaboration with developers and members of the specialist divisions to support ongoing projects and to give new input for future projects