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IDC PERSPECTIVE: BUYER CASE STUDY: Transforming The Digital Workplace At Mondelez International

IDC PERSPECTIVE: BUYER CASE STUDY: Transforming the Digital Workplace at Mondelez International

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The IDC Market Perspective is an excellent example of a multinational organization, Mondelez International, transforming its digital workplace. This exclusive paper describes their partnership with HCL, for managed workplace services and the outcomes and achievements to date.

    • Learn how HCL’s UserFirst solution brings together helpdesk and onsite support services to a customer base of over 72000 users at Mondelez
    • Discover how HCL’s managed services approach combined with intelligent automation & analytics is employee experience and improving the bottom line

Business benefits to Mondelez

  • [End User perspective] Customer satisfaction has rocketed to 94% from 78%.
  • [Employee perspective] First-call resolution (FCR), has increased to 88% from 78%, significantly reducing the labor required per ticket and freeing up support agents’ time for other critical work.

For download you will be redirected to the website of HCL Technologies: Download Case Study

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