The IDC Market Perspective is an excellent example of a multinational organization, Mondelez International, transforming its digital workplace. This exclusive paper describes their partnership with HCL, for managed workplace services and the outcomes and achievements to date.
- Learn how HCL’s UserFirst solution brings together helpdesk and onsite support services to a customer base of over 72000 users at Mondelez
- Discover how HCL’s managed services approach combined with intelligent automation & analytics is employee experience and improving the bottom line
Business benefits to Mondelez
- [End User perspective] Customer satisfaction has rocketed to 94% from 78%.
- [Employee perspective] First-call resolution (FCR), has increased to 88% from 78%, significantly reducing the labor required per ticket and freeing up support agents’ time for other critical work.
For download you will be redirected to the website of HCL Technologies: Download Case Study