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IDC PERSPECTIVE: BUYER CASE STUDY: Transforming the Digital Workplace at Mondelez International

  • 25. March 2020
  • News

The IDC Market Perspective is an excellent example of a multinational organization, Mondelez International, transforming its digital workplace. This exclusive paper describes their partnership with HCL, for managed workplace services and the outcomes and achievements to date. Learn how HCL’s UserFirst solution brings together helpdesk and onsite support services to a customer base of over 72000 users at Mondelez Discover how HCL’s managed services approach combined with intelligent automation & analytics is employee experience and improving the bottom line Business benefits to Mondelez [End User perspective] Customer satisfaction has rocketed to 94% from 78%. [Employee perspective] First-call resolution (FCR), has increased to 88% from 78%, significantly reducing the labor required per ticket and freeing up support agents’ time for other critical work. For download you will be redirected to the website of HCL Technologies: Download Case Study

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